The adoption of our cleaning services is acceptance of our terms and conditions as an implied contract and therefore is enforceable in law, which does not require these conditions to be agreed in the written form.

Outstanding invoices – Commercial and Domestic Customers

We reserve the right to apply interest and compensation on outstanding invoices in accordance with the Law on Late Payments and Debts to outstanding payments.
Customers are required to pay the invoice within 3 days of the invoice date.

Unpaid invoices on the 4th day will accrue interest at a rate of 8% of the total amount.

Inspection

We recommend that you carry out an inspection, after which we will draw up a specification and an approximate cleaning time.

Regular cleaning and deep cleaning

The difference between regular cleaning and general cleaning is that the former includes vacuuming, mopping and dusting; deep cleaning includes cleaning all types of surfaces (eg tiles, walls, skirting boards, etc.), such as removing fungus between tiles.

Before starting regular cleaning of your home, we recommend ordering a deep cleaning. After making the house perfectly clean, with the help of regular cleaning, we will keep it in excellent condition in the future
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With regular cleaning, we recommend doing a deep cleaning every 3 months

One-off cleaning or deep cleaning

We can only carry out one-time cleaning after agreeing on the specification and receiving an advance payment if you are a new client of Cleaning company.
Deep cleaning is only available with an advance payment of £60. If the deep cleaning of your premises requires more time than 3 hours, you will pay the difference on the invoice that we issue after the cleaning is completed.

The client is advised to check the quality of the cleaning work carried out immediately after the completion of the work. Customers must be present after work is completed to accept the cleaning job.

We coordinate the specification of this work with the client before starting work and ensure safe working conditions.

1. If the client is not satisfied with the standard of work, he should contact the company no more than 1 hour after the end of the service. Unless a valid reason is given for late notification of any complaint, the company will not consider any complaints reported after such a period of 1 hour.
2. We ask all customers who booked a “one-off” cleaning, who are not existing or previous customers, to pay for all services in advance by bank transfer.
3. In the event of a complaint, the client allows the company to send the cleaner back to the client’s premises to complete the job to the client’s satisfaction, and the company generally does not refund any payment unless it is allowed to return to the client’s territory. to complete the job.

Excessive Clutter Policy

Clutter is a mass of trash, items, nick-nacks, or personal items on the countertops, furniture and/or floors of your home. Clutter significantly inhibits our ability to perform our cleaning tasks efficiently and stay on schedule.

It is crucial that you pick up clutter from the rooms you want us to clean before we show up!
We are there to do our job at the highest standard that we can. There are many reasons we don’t clean around excessive clutter. It is easy for cleaning techs to miss areas; there is a significantly higher chance of us breaking something, and it usually takes two to three times longer for us to complete a cleaning when the area is highly cluttered, This can also affect customers that we have scheduled after your cleaning.

Refusal of services.

Clients undertake to notify about the termination of the contract for regular cleaning no later than 1 week in advance.

Clients may cancel/postpone/reschedule their scheduled cleaning visit(s) with at least 48 hours notice in writing via the messenger used by the company to contact the client.
If clients cancel during this period, unless there are exceptional circumstances of an extraordinary nature, the cleaning company reserves the right to charge up to 100% of the missed appointment fee.

We reserve the right to charge a cancellation fee equal to half of the estimated cost or paid amount for late cancellations, cancellations with little or no notice, or additional hourly rates for recurring maintenance cleaning cancellations, and we charge an additional fee for the next scheduled cleaning or fee for the first deep cleaning.

If the clients “miss” the appointment and the cleaning lady is on site, the cleaning company reserves the right to charge up to 100% of the cost of such a visit. This also applies to circumstances where the cleaner cannot access the lock or the keys cannot open the locks.

The cleaning company reserves the right to terminate the service with one week’s notice unless the circumstances are related to behavior, non-payment or the health and safety of the property, at which point we reserve the right to terminate the service with immediate effect.

Insurance

The cleaning of the Cleaning Company is guaranteed by full insurance of civil liability and liability of the employer. The cleaners have full liability insurance.

The cleaning company also has insurance covering other cases, including breakdowns. Clients must contact us within 24 hours of the event. If we do not contact us within 24 hours, the insurance claim against our insurers will be invalidated and we will not be able to validate the claim.

Equipment:

We are providing basic cleaning products, not equipment.

Claims

The cleaning company has liability and employer liability insurance. The insurance covers any incidental damage caused by an operator working on behalf of the Cleaning Company.
The customer accepts and understands this bad service; breakage/damage or theft must be reported within 24 hours of the service being rendered. Otherwise, any claims will be invalidated. The cleaning company informs that the client or his representative must be present during the completion of the work so that the inspection and any corrections can be made on site on the same day. If the client has scheduled an inventory, then it must begin no later than 24 hours after the completion of the cleaning work.
If the client is not completely satisfied with the cleaning service provided, Cleaning company “Goodwill” will clean any premises and facilities in accordance with the client’s requirements.
In this case, clients must describe the list of works with which he is dissatisfied and, if possible, fix it on a video or photo).

All fragile and highly breakable items must be secured or removed.

The key replacement/locksmith fee is only payable if the keys are lost by our employees.

The cleaning company reserves the right not to be responsible for cleaning services not performed due to lack of hot water or electricity; a third party entering or staying at the client’s premises during the cleaning process; wear or discoloration of the fabric becomes more noticeable after removing the dirt; inability to remove old/permanent stains that cannot be removed with standard carpet cleaning methods; existing damage or spills that cannot be completely cleaned/removed using customer-supplied cleaners and equipment or standard carpet cleaning equipment; any damage caused by defective or incompletely serviceable materials/equipment supplied by the customer; accidental damage of £50 or less; any incidental damage caused by our cleaners if the client is in debt to the Cleaning Company.

Our staff

Our employees are diligent hardworking people and we ask our customers to treat them with the respect they deserve.
Our employees are just like that, so please refrain from asking them to freelance for you, this is often embarrassing for the cleaner and against their terms and yours.

Be ethical with the company. Do not offer individual cooperation to our cleaners.

Thank you for your understanding and cooperation.